Frequently Asked Questions
Everything you need to know about shopping sustainably with Zero Waste Co.
How is your packaging eco-friendly?
We use 100% plastic-free packaging, including compostable mailers, recycled paper tape, and biodegradable cornstarch peanuts to ensure your order arrives safely without harming the planet.
What is your return policy for home goods?
We offer a 30-day return window for unused items in their original packaging. For hygiene reasons, personal care items like bamboo toothbrushes or reusable safety razors cannot be returned once opened.
How long does carbon-neutral shipping take?
Standard shipping typically takes 3-7 business days. We partner with carriers that offset carbon emissions for every delivery, ensuring your home essentials have a minimal environmental footprint.
Are your wooden products ethically sourced?
Yes, all our wood and bamboo products are FSC-certified, meaning they come from responsibly managed forests that provide environmental, social, and economic benefits.
Do you offer wholesale opportunities for sustainable boutiques?
We do! If you are interested in stocking Zero Waste Co. products in your shop, please contact our wholesale team through the link in our footer for bulk pricing and catalogs.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.